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Autonation cervices scam

wells Fargo clame # 1072612343 9850
# 10726192344 0161

1800 548-9554
fax: 866 519 3576
card clams@wellsfargo.com

-What is a 4r100 transmission?
The Ford 4R100 is a heavy-duty four-speed automatic transmission used in rear-wheel drive vehicles equipped with the 7.3-liter diesel engine. It was introduced in 1999 and phased out after the 2003 model year

-* Professional secondary opinion:

*Ford service parts warranty : 3 years/unlimited miles, including labor
unique warranty coverages;
new & remanufactured transmission & gas engine assemblies; 3 years/ unlimited miles, including labor.

-** The purchased product /Job made for :

**overhaul transmission, replace all damaged parts, clean and check overhaul valve body, flush cooler lines, reinstall transmission, check and refill oil level, road test to verify the repair, was successful
tear down transmission for internal failure, mount on a bench and disassembly, during this process found burnt reverse clutch, damage accumulator valve and solenoid body, damage center”

Ford 800 392 3673
case number: CAS22242999Y3P5T0

Timeline:

– Partial payment:( $1200.00,  P00000000672103853 ) for work to be completed on the car ($1200)
April: transition not working start making arrangements to be without a truck, and get the truck fixed.

-April 16 2018-:Complete payment($1200.00, P00000000336374350 & $1130.00  P00000000 579585494) for overhaul transmission, replaced all damaged parts. Full inspections and tare down. 3-year unlimited mills guarantied backed by Ford and signed off a second time by the service department that it is backed by him (2 years) on all work. (If all the parts are good and it is not running, it had to be put together wrong).

-April 16 2018-: Full payment on the end of April 16, 2018, is $3530.22

May 20, 2019-: Transmission not working, went in to find out what to do, if an appointment is needed. I was told just bring it in and it will be taken care of, it is under warranty.

-May 21, 2019 (me): The truck towed by AAA.

-June 20, 2019, (me): “ hope you well. Wondering when is a time to get the excretion. ETA?
-June 20, 2019, (Autonation): “doing ok pretty backed with work in the shop. I’ll call u in a lil while.

-I now know this is not good, and I am getting ripped of sum how. I can only have written conversation
-June 20, 2019; (me): “working in a boat kitchen. loud all the time, Text is better.”

-June 20, 2019, (Autonation): ok, the lift that we need for your truck will be freed up by Monday. The transmission department has been swamped. Which is why I made sure u weren’t in a rush to get the truck back the last time we spoke. My goal is to have the truck in the shop by Wednesday of next week. Keep in mind 1 very important detail of the warranty. All the parts that are listed on the previous invoice carry a 2 yr unlimited warranty. we did not replace every single part in the transmission. we did, however, replace everything that needed to be replaced on the last service visit. will you be able to pass by the shop next week? to discuss these matters in person.

-June 20, 2019-: absolutely nothing is dun and Autonation are looking to see if I will except that the 3 year warranty is a 2 year warranty and that I am responsible for the every smallest of things “every single part” but they did inspect and “replace all parts that needed to” the point of a 3 year unlimited warranty on there work.

the protocol is to hook the car up to the A diagnostic computer: when the car check engine light is on, it is an indicator that the car computer knows there is a problem and the check light is on. I request that automation hook the car up.

– At this time Autonation people can not charge  a car batteries,

– Jun 21,  (Autonation): “ I had the batteries charging a couple of days ago, but I could session open on the diagnostic computer because the voltage would drop too much. I am going to try to charge them again next week and hopefully they hold a chargrills.

whatever it takes to get this on the go I offer to bring 2 new batteries as there is no solution presented to the problem.

-Jully 02, 2019, (Autonation): Hi sir. I have a truck with some back-ordered parts torn down on our big lift. The new batteries would help alot. Let me know if ur buddy can drop off two batteries.

-I see it is only for me to get them new battery’s to complete the service.

-Jully 15, 20019, (Autonation): ” Good morning sir, I haven’t gotten the batteries. Let ur friend know to call me when he is able to drop them off. Its comes out to $29.99 to remove and install each battery. I’ll take care of that for you. As far as electronic testing is concerned, we haven’t been able to communicate with the truck due to low battery voltage-even when connected to a battery charger.”

-Instead of hooking up batteries to complete the job “ the batteries would be helpful” I am told the full tare down of the transition is needed ages, This is just $1200 to open the same to transition that was just put back together after eating on parts.

-Jully 15, 20019, (Autonation):” The Technician is going to have to tear down the transmission to see exactly what is broken. You are responsible for transmission teardown ($1’250.00), once the cause of failure is identified I will reference the last repair and see if the same parts have failed. If that is the case, we will replace them at no cost to you. You will not pay teardown as long as the failed parts were replaced on the last visit. Call me when u can to discuss further, if needed.”

-we work out that there will no be a charge for install of the new batteries.

-Jully 22: I have the two batteries picked up. Has 2 brand new full charged heavy-duty battery’s dropped off? and follow up to see what the ETA is like.

-July 22, me: maybe this week even?

-July 22 : (Autonation): “ I’m still waiting on new batteries…

-July 22,-; My dropped them off batterays (July 17th)

-July 24; (Autonation):” Good morning sir. The batteries were dropped off next the truck yesterday. The truck has no transmission codes. We need to tear down the transmission to see what components failed. If they are the same components that were replaced on the last repair the transmission will be fixed under warranty. I need you to authorize teardown in the amount of $1,200.00 before the transmission can be removed and the failed components can be identified. Call me when u can.”

– I get this text and now have no idea what’s going on is the car back together and needs to be taken apart ages. ????

-Back to taring down a transmission that was just put back together and is less than 6000 mills on the first job that has a 3-year warranty from ford and 2 years from (Autonation)

-The last understanding is, ( July 2, Autonation): “I am waiting for back-ordered parts as the truck is all apart on the floor from” & (July 2, Autonation):  ” and it would help to have a new battery” .

-or it is taking all this to see there are no codes, and they just finally got the car hooked to the computer? After I dropped off the car 2 mounts ago it was throwing codes. ?
now magic no codes? or they put it back together and needed the battery’s to test it, It is not throwing codes, they don’t know what’s wrong and are about to dive in a 3 rd time and I need to pay for there incompetence?

-July 24, (me): It’s throwing codes. have to put in gear. Battery’s bun of too long

-The car was dropped of with chek Engen lights, this is to say the car is throwing codes for the computer to be hooked up.

-July 25, (Autonation): Georges, I can tell you that the total labor will be $1,924 + parts+ shop fees+ sales tax. I cannot estimate the parts total until the cause of failure has been identified after the transmission is torn down. I cannot put together a list of options as you will hold me to that list and associated pricing which I cannot guarantee as I do not know what is wrong with the transmission at this point.

At this time is when I am putting in a claim.

 

*

LIMITED WARRANTY STATEMENT (FOR RETAIL SALES ON OR AFTER 9/1/2010) Ford New and Remanufactured Transmissions and Gas Engines

Ford Motor Company, The American Road, Dearborn, MI 48121 (“Ford”) provides the following Limited Warranty on Ford New and Remanufactured Transmissions and Gas Engines to Ford and Lincoln Dealers (each being a “Dealer”) or general Installers (each being an “Installer”). This Limited Warranty provides Ford will credit the Dealer or Installer for repairing or replacing, at Ford’s option, any Ford Transmission or Gas Engine sold by Ford in the United States, for installation in the United States, in a Ford or Lincoln vehicle that was sold, registered/licensed, and operated in the United States, that is found to be defective in factory-supplied material or workmanship subject to the following terms, conditions and limitations:

Vehicle Owner: To obtain warranty service, please return your vehicle to any Ford or Lincoln Dealership or return to the Installer who originally installed the Ford Gas Engine or Transmission Assembly in your vehicle. You must have one of the following items:

  • Vehicle Owner assembly installation repair order which includes Vehicle Identification Number (VIN), date of installation, assembly part number, and odometer reading
  • Dealer Over-the-counter Invoice documenting the date of purchase, assembly part number, & VIN
  • Your powertrain was registered by a Ford or Lincoln Dealer. Gas Engine Long Block Assemblies (6006/6007/6V006/6V012) and Transmission Assemblies (7000/7V000/7002/7003)
  • For 36 months from the warranty start date (unlimited miles), Ford will cover 100% of all parts and labor at approved warranty reimbursement rates
  • If installed by a Dealer, reasonable towing charges (up to 35 miles or to the nearest Dealer) are covered only if the vehicle is not covered under another towing insurance coverage
  • Excludes gas engine short blocks (6009)Warranty Start Date for Ford New or Remanufactured Transmissions and Gas Engines
  • If Dealer-installed, the Warranty Start Date is the date of installation.
  • If sold Over-the-counter to a vehicle owner, the Warranty Start Date is the date of sale.
  • If sold Over-the-counter to a fleet, general installer or wholesaler, the Warranty Start Date is the date the assembly is installed (could be later than the date of sale). Limitations to the WarrantyThe following limitation applies to the products covered by this Limited Warranty:

• Towing charges are not reimbursable for Ford Transmissions and Gas Engines sold over-the-counter by a Dealer or Installer

How to obtain Limited Warranty coverage for Ford Transmissions and Gas Engines sold over-the-counter by a Dealer or Installer:

This statement applies to over-the-counter customers of a Dealer, such as a vehicle owner, independent repair facility, wholesaler, or fleet customer.

The Dealer or Installer can claim both parts and labor under the Limited Warranty if the vehicle owner, at his/her option,

  • Returns the vehicle to the Installer (from which the assembly was purchased) or to any Dealer for repairs, or
  • Returns the Ford New or Remanufactured Transmission or Gas Engine to the Installer (from which the assembly was purchased) or to any Dealer for repairsNOTES on obtaining Limited Warranty coverage for Ford Transmissions and Gas Engines:

• This Limited Warranty may be honored by the original Installer or any Dealer (even though that particular Dealer was not the original purchaser/seller of the product)

  • In order for the Dealer or Installer to claim under the Limited Warranty, the Installer or vehicle owner (whether original vehicle owner or subsequent transferee) must provide the Dealer the following information when repairs are requested:• Authorization code from the Powertrain Assistance Center (PAC) @ 800-392-7946• A copy of the original vehicle owner’s assembly installation repair order
  • Only new Ford Original Equipment, Ford Authorized Remanufactured, or other parts or assemblies authorized by Ford may be used to complete covered warranty repairs
  • Installer labor reimbursement is calculated using Ford Labor Times-Standard hours multiplied by the selling Dealership’s warranty labor rate or the Installer’s actual labor total, whichever is less
  • Diagnostic steps taken to determine the cause of warrantied concern with diagnostic results must be clearly documented on the Installer repair order. (Warranty parts and labor reimbursement requests must be supported by diagnostic labor steps and test results)
  • All parts replaced under warranty must be returned to your selling DealerTHIS LIMITED WARRANTY DOES NOT COVER FORD REMANUFACTURED TRANSMISSIONS AND GAS ENGINES THAT FAIL DUE TO ABUSE, MISUSE, NEGLECT, ALTERATION, ACCIDENT, RACING, OR PARTS AND ACCESSORIES INSTALLED IN VEHICLES OTHER THAN THOSE LISTED IN FORD AUTHORIZED CATALOGS INCLUDING OTHER FORD MOTOR COMPANY BRANDS, OR THE USE OF NON-FORD PARTS, OR LACK OF PROPER MAINTENANCE. THIS LIMITED WARRANTY DOES NOT COVER PARTS WHICH ARE REPLACED AS PART OF NORMAL MAINTENANCE. THIS LIMITED WARRANTY DOES NOT COVER REPEAT REPAIRS PERFORMED AS A RESULT OF A MISDIAGNOSIS OR IMPROPER PRIOR REPAIR. TO THE EXTENT ALLOWED BY LAW, LOSS OF TIME, INCONVENIENCE, LOSS OF THE USE OF THE VEHICLE, COMMERCIAL LOSS, AND INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE NOT COVERED. THERE IS NO OTHER EXPRESS OR IMPLIED WARRANTY ON THESE FORD NEW AND REMANUFACTURED TRANSMISSIONS AND GAS ENGINES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.TO THE EXTENT ALLOWED BY LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS IS LIMITED TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY.

    To retain the safety and dependability built into this product, it is essential that your Ford Remanufactured Transmission or Gas Engine receives the scheduled maintenance at the recommended intervals contained in your vehicle Owner’s Manual/Maintenance Schedule.

Rev. Date: 10/1/13

***

Receipt for the 3-year product:

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Photos of Codes the car is throwing:

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The car left the shop on paperwork with Miles 111281 now has 117355.9 the difference is  6,074.9 miles

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